Refund policy
Returns
For Orders Delivered within The United States of America
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, sealed, unused, or unworn with tags, and in its original packaging. You'll also need the receipt or proof of purchase, for example, the order number. If you do not have proof of purchase, we cannot process the return.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like foods, treats, or any other perishable goods. Items past their expiration date cannot be returned or refunded unless said item was already past expiry when shipped or received. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on digital products, gift cards, PAWDEGA merchandise, or tips.
PAWDEGA Merchandise like shirts, sweaters, pet bandanas, hats, tote bags, etc. is produced by Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or changed your mind.
Orders placed on our international store www.PAWDEGA.com cannot be returned to our store www.PAWDEGA.us in the United States. Please contact bark@pawdega.com with your order number to see if your order is eligible for return.
To start a return, you can contact us at bark@pawdega.com. Please do not send your purchase back to the manufacturer. Reach out to us at bark@pawdega.com with your order details and reason for return and we will provide return instructions. Please allow up to 7 business days for the return to be processed.
Sale Items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bark@pawdega.com with your order number and the issue you are having to initiate an exchange.
Refunds (if applicable)
Refunds cannot be processed without a valid return tracking number.
Once your return is received and inspected, if your return is approved, your refund will be processed and a credit will automatically be applied to the credit card or original method of payment, within a certain amount of days. Please note that we cannot refund shipping fees.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at bark@pawdega.com.
Chargebacks & Payment Disputes
We kindly ask that you contact us directly before initiating a chargeback or payment dispute.
Chargebacks are not a substitute for our return process. Filing a chargeback without first contacting us, or for reasons such as buyer's remorse or missed return windows, may result in the dispute being challenged with supporting documentation.
Additional Notes
We reserve the right to deny returns or refunds that do not meet the conditions outlined above.
Shipping
To return your product, you can mail your product to:
Pawdega
710 Gateway Blvd
Ste. 120
Coppell, TX 75019
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We cannot confirm receipt of a returned item until it arrives at our warehouse, so you are responsible for tracking any item you are returning.
We will not reship returned items.