Refund policy
Returns
For Orders Delivered within The United States of America
We have a 30-day return policy, which means you have 30 calendar days after your item is delivered to request a return.
For items not covered by our 30-Day Satisfaction Guarantee (see below), your item must be in the same condition that you received it, unopened, sealed, unused, or unworn with tags, and in its original packaging to be eligible for a return. You'll also need the receipt or proof of purchase, for example, the order number. If you do not have proof of purchase, we cannot process the return.
30-Day Satisfaction Guarantee
Products from Adored Beast Apothecary, Myco-Biome, Hemp Dog Health, MycoDog, Earth Animal, and CocoTherapy are covered by our 30-Day Satisfaction Guarantee. You have 30 days from the delivery date to request a refund on any product from these brands, opened or not, including their foods and treats. This also applies to sale items.
We do not offer exchanges under the 30-Day Satisfaction Guarantee. Return shipping is paid by you, and original shipping charges are never refunded. Approved refunds are returned to your original method of payment. To make a claim, see How to Start a Return below.
How to Start a Return
To make a claim or start a return, email bark@pawdega.com with your order number and the reason for your claim or return. We will reply with return instructions. Please do not send your purchase back to the manufacturer, and please do not send anything back until we have replied.
Exceptions / Non-Returnable Items
Except where covered by the 30-Day Satisfaction Guarantee above, certain types of items cannot be returned, like foods, treats, or any other perishable goods. Items past their expiration date cannot be returned or refunded unless said item was already past expiry when shipped or received. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on digital products, gift cards, PAWDEGA merchandise, or tips.
PAWDEGA Merchandise like shirts, sweaters, pet bandanas, hats, tote bags, etc. is produced by Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or changed your mind.
Orders placed on our international store www.PAWDEGA.com cannot be returned to our store www.PAWDEGA.us in the United States. Please contact bark@pawdega.com with your order number to see if your order is eligible for return.
Sale Items
Outside the 30-Day Satisfaction Guarantee, only regular-priced items may be refunded, and sale items cannot be refunded.
Partial Refunds
For returns outside the 30-Day Satisfaction Guarantee, partial refunds are granted in certain situations:
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bark@pawdega.com with your order number and the issue you are having to initiate an exchange.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, leaking, broken, or defective, or if an item is missing or incorrect, please contact us within 72 hours of delivery at bark@pawdega.com.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the item, packaging, and outside of the shipping box
- A brief description of the issue
Damage claims reported after 72 hours of delivery may not be eligible for a replacement or refund.
Refunds
Refunds for returned items cannot be processed without a valid return tracking number.
For standard returns, once your return is received and inspected, if your return is approved, your refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 15 working days. Original shipping charges are never refunded.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at bark@pawdega.com.
Chargebacks & Payment Disputes
We kindly ask that you contact us directly before initiating a chargeback or payment dispute.
Chargebacks are not a substitute for our return process. Filing a chargeback without first contacting us, or for reasons such as buyer's remorse or missed return windows, may result in the dispute being challenged with supporting documentation.
Additional Notes
We reserve the right to deny returns or refunds that do not meet the conditions outlined above.
Shipping
After you have contacted us and received return instructions, please mail your product to:
Pawdega
710 Gateway Blvd
Ste. 120
Coppell, TX 75019
You are responsible for paying the shipping cost of returning your item. Original shipping charges are never refunded. Please include your order number inside the package.
We cannot confirm receipt of a returned item until it arrives at our warehouse, so you are responsible for tracking any item you are returning.
We recommend packaging your return securely. Items damaged while being returned to us may not be eligible for a refund.