Refund policy

Returns


For Orders Delivered within The United States of America

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, sealed, unused, or unworn with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, for example, the order number. If you do not have proof of purchase, we can not process the return. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like foods, treats, or any other perishable goods. Items past their expiration date cannot be returned or refunded unless said item was already past expiry when shipped or received. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on digital products, gift cards, PAWDEGA merchandise, or tips.

PAWDEGA Merchandise like shirts, sweaters, pet bandanas, hats, tote bags, etc. is produced by Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. 

Orders placed on our international store www.PAWDEGA.com can not be returned to our store www.PAWDEGA.us in the United States. Please contact bark@pawdega.com with your order number to see if your order is eligible for return.

To start a return, you can contact us at bark@pawdega.com Please do not send your purchase back to the manufacturer. Please reach out to us at bark@pawdega.com with your order details and reason for return and we will provide return instructions. Please allow up to 7 business days for the return to be processed. 

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

There are certain situations where only partial refunds are granted (if applicable):

- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bark@pawdega.com with your order number and the issue you are having to initiate an exchange. 


Refunds (if applicable)

Refunds cannot be processed without a valid return tracking number

Once your return is received and inspected, if your return is approved, then your refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within a certain amount of days. Please note that we cannot refund shipping fees.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bark@pawdega.com.

Damaged or Defective Items

If your order arrives damaged, leaking, broken, or defective, you must contact us within 72 hours of delivery at bark@pawdega.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

Damage claims reported after 72 hours of delivery may not be eligible for replacement or refund.

Failure to report damage within this timeframe may result in the claim being denied.

 

Incorrect Items or Missing Items

If you receive the wrong item or something is missing from your order, please notify us within 72 hours of delivery so we can promptly assist you.

 

Chargebacks & Payment Disputes

We kindly ask that you contact us directly before initiating a chargeback or payment dispute.

Chargebacks are not a substitute for our return process. Filing a chargeback without first contacting us, or for reasons such as buyer’s remorse or missed return windows, may result in the dispute being challenged with supporting documentation.

Additional Notes

  • Delivery is considered complete once the carrier marks the shipment as delivered.

  • PAWDEGA is not responsible for delays or damage caused by incorrect or incomplete shipping information provided at checkout.

  • We reserve the right to deny returns or refunds that do not meet the conditions outlined above.

Refused/Rejected Deliveries 

When a package is refused at the time of delivery, it is automatically returned to PAWDEGA by the carrier. The carrier charges return shipping and any applicable fees for this process. These fees are outside of our control.

Customer Responsibility

If a customer refuses delivery:

  • The customer is responsible for ALL return shipping costs and carrier fees charged to PAWDEGA.

  • Original shipping costs are not refundable, even if the order qualified for discounted or promotional shipping.

  • These charges will be deducted from any eligible refund.

  • Refunds will only be issued after the shipment has been successfully returned to our warehouse and inspected.


Shipping
To return your product, you can mail your product to:

Pawdega

710 Gateway Blvd

Ste. 120

Coppell, TX 75019


You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We do not guarantee that we will receive your returned item. You are responsible for tracking of items you are attempting to return.

We will not reship returned items.